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Have a questions about our services?

Below is a list of the Most Frequently Asked Questions. If you do not find the answer to your question, please feel free to email us.

Can I get a copy of my prescription?

Yes, it is your prescription. Following you eye examination, ask one of the opticians for a copy of your prescription and they will be happy to provide you with one.  All you need to do is call the Eyeland location where your exam was performed and they will assist you in obtaining the written prescription. For the Eyeland nearest you, use our store locator or call (888) 603-3937.

How long will my glasses take to be made?

We can complete most single vision prescriptions in one hour, including some Crizal coated lens prescriptions.  In the case of bifocals or other specialty lenses, we require an average of 7 to 10 business days to complete.  Eyeland will provide emergency service whenever possible.

What is the warranty on your glasses?

Our eyeglasses come with a free 90 day satisfaction and breakage warranty.  If you are unhappy with your eyeglasses for any reason, you may return them for another pair during this time.  In addition, we provide a 90-day UNCONDITIONAL breakage warranty.  This means if your dog decides to use your eyeglasses as a chew-toy, simple return the broken pieces within 90 days of your purchase and we will repair or replace any damaged parts.  Our 90-day warranty DOES NOT include loss.  We recommend that you become a member of our PRICE CLUB extended warranty at the time of your eyeglass purchase.

Do you have a satisfaction guarantee on your eyeglasses?

Our eyeglasses come with a free 90 day satisfaction and breakage warranty.  If you are unhappy with your eyeglasses for any reason, you may return them for another pair during this time.  In addition, we provide a 90-day UNCONDITIONAL breakage warranty.  This means if your dog decides to use your eyeglasses as a chew-toy, simple return the broken pieces within 90 days of your purchase and we will repair or replace any damaged parts.  Our 90-day warranty DOES NOT include loss.  We recommend that you become a member of our PRICE CLUB extended warranty at the time of your eyeglass purchase.

What Vision Insurance Plans do you accept?

We accept most vision insurance plans.  A comprehensive list can be found on the INSURANCE page of our website.  Or you may contact the Eyeland Optical nearest you and our staff of friendly opticians will be happy to review your vision insurance plan with you.  We will help you maximize your vision insurance coverage and provide discounts on all additional eyeglass purchases.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

Do you accept Medicaid?

Yes.  Children under the age of 18 receive an annual eye examination and two pair of eyeglasses per year.  Eyeland has a select group of frames that are provide with no out-of-pocket charges.  Other frames can be purchased with minor co-pay fees.  Children receive impact-resistant polycarbonate lenses with no out-of-pocket charges.  Individuals 18 years old and older have co-pays for exams and materials. Please contact the Eyeland nearest you for specific questions regarding specific co-pays for exams, frames and lenses.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

Do you accept Access?

Yes.  Children under the age of 18 receive an annual eye examination and two pair of eyeglasses per year.  Eyeland has a select group of frames that are provide with no out-of-pocket charges.  Other frames can be purchased with minor co-pay fees.  Children receive impact-resistant polycarbonate lenses with no out-of-pocket charges.  Individuals 18 years old and older have co-pays for exams and materials. Please contact the Eyeland nearest you for specific questions regarding specific co-pays for exams, frames and lenses.  For the Eyeland nearest you, use our store locator or call (888) 603-3937

Do you accept Medicare?

Yes.  Medicare will pay for your eye examination and for one pair of eyeglasses after cataract surgery.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

How much are eyeglass lenses?

Your eyeglass lenses are made specifically for you and combine your prescription with any special features, coatings or lens materials that you require.  The price of your lenses will vary depending upon these options.  We often have specials which reduce the cost of eyeglass lenses, so please refer to our SAVINGS page or contact the Eyeland Optical nearest you.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

How much is your Price Club and how does it work?

The cost of our PRICE CLUB is $21.95 and lasts for the duration of one year from the time of your eyeglass purchase.  The PRICE CLUB offers the following benefits:

  • A one-time free frame replacement due to breakage
  • 50% Off next year’s eye examination
  • One free quality lens care kit
  • 50% off lens replacements
  • 10% off eyeglass accessories
  • Breakage and Loss Protection (All lost or broken eyewear will be replaced at 50% off current retail prices)
  • 10% off all contact lens replacements and accessories
  • 25% off next year’s contact lens exam
  • 50% off additional eyeglass purchase for one full year
How much do eyeglass frames cost?

The cost of eyeglass frames can vary depending upon the materials used and the manufacturer of the frames. We often have specials which reduce the cost of our frames, so please refer to our SAVINGS page or contact the Eyeland Optical nearest you.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

Do you make glasses in an hour?

Yes. Eyeland can complete most single vision prescriptions in one hour, including some Crizal Ultrathin, Ultra-light coated lens prescriptions.  In the case of bifocals or other specialty lenses, we require an average of 7 to 10 business days to complete.  Eyeland will provide emergency service whenever possible.

Do you repair eyeglasses?

Yes.  We offer free adjustments and simple repairs whenever possible.  Please contact the Eyeland nearest you for specific questions regarding the repair or maintenance of your eyewear.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

What is the warranty on your scratch resistant lenses?

We provide two scratch-resistant coated lenses; TD2 scratch-resistant coating and Crizal Alize anti-reflective coating.  Both coatings provide superior scratch-resistant protection for your lenses and come with a one year; one-time replacement from the date of purchase.

How do I properly care for my eyeglasses?

Follow our eyewear professionals' instructions for the proper eyeglass care. Improper lens care is the leading cause of damage to anti-reflective and other coatings and can shorten the life of the product. Even a scratch-resistant coating can't completely protect your lenses, so always keep your glasses in their case when you are not wearing them. Clean your eyewear with a microfiber cloth made especially for eyeglasses, and with the cleaning solution your eyewear consultant recommends.

If I purchase my frames at one Eyeland location may I exchange them at another Eyeland location?

Yes.  Every Eyeland Optical location works as a single team to provide you with the ultimate in eyecare.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

Do you sell non-prescription sunglasses?

Yes. Eyeland carries both prescription and non-prescription sunglass frames from Columbia, Bellagio, Ellen Tracey, Ray Ban and many more.

Can an anti-reflective coating be added to lenses after they are purchased?

Unfortunately anti-reflective coating cannot be added to lenses after they are purchased. However, you can bring your glasses in within 90 days of your original purchase and have the lenses re-made with the anti-reflective coating.

Do you sell Transitions lenses?
Yes.  Transitions lenses are available in most single-vision and multi-focal lens styles, and in most cases are available in both grey and brown.  For more information, contact the Eyeland Optical in your neighborhood.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.
Do you sell Varilux lenses?

Yes.  Eyeland Optical is a certified Varilux lenses dealer; which means our Varilux lenses come with a certificate of authenticity for your peace of mind in knowing you have the best possible vision at every distance.  For more information, contact the Eyeland Optical in your neighborhood.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

Do you cover lost eyeglasses?

If you are a member of Eyeland Optical’s Price Club, Eyeland will meet you half way.  If your eyeglasses get lost or stolen will we be happy to provide a duplicate pair for 50% off Eyeland’s already low prices. The cost of our PRICE CLUB is $21.95 and lasts for the duration of one year from the time of your eyeglass purchase.  The PRICE CLUB offers the following benefits:

  • A one-time free frame replacement due to breakage
  • 50% Off next year’s eye examination
  • One free quality lens care kit
  • 50% off lens replacements
  • 10% off eyeglass accessories
  • Breakage and Loss Protection (All lost or broken eyewear will be replaced at 50% off current retail prices)
  • 10% off all contact lens replacements and accessories
  • 25% off next year’s contact lens exam
  • 50% off additional eyeglass purchase for one full year
If I wish to change brands of contact lenses, do I have to have another exam?

Yes.  However, each contact lens examination comes with 6 months of FREE follow-up care.  If you wish to change contact brands during the first 6 months of your prescription, Eyeland and their affiliate Optometrists will be happy to refit you at no additional charge.

May I order my eyeglasses online?

Not at this time.  Ordering eyeglasses on-line, while convenient, can present several problems.  You eyeglasses should be fit by an optician.  Eyeland’s opticians are thoroughly trained in proper frame selection for both function and fashion.  We will measure your eyes for proper lens alignment, something that is simply not possible through a computer.

Do you match competitor prices?

Yes.  Eyeland will match any competitor’s price on any identical item pending product availability.  For more information, contact the Eyeland Optical in your neighborhood.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

Do you accept Care Credit?

Yes, all of our Eyeland locations except care credit.  For more information, contact the Eyeland Optical in your neighborhood.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

How do you read an eyeglass prescription to know it is correct?

All Eyeland opticians are trained in Lensometry, which allows us to accurately read your lenses to determine all of the details of your prescription.

Are you able to tint clear lenses?

Yes.  Certain lens materials and coatings can be damaged during the tinting process.  Eyeland cannot be held responsible for damage to any coatings or the appearance of any tinting flaws on your existing lenses and reserves the right to refuse to tint any pair of lenses we deem as high risk of damage. 

Do you carry Sarah Palin’s eyeglass frames?

Yes.  We have several frame styles similar to frames worn by Sarah Palin.  Visit our Eyewear Frames page for more details on the many designer lines we carry.

Do you accept AARP?

Yes.  Eyeland offers all AARP members a 30% discount on all materials and services.

Do you offer a payment plan?

Your eyewear is custom made just for you.  As a result, all products must be paid in full before they are ordered.  We will however accept payments on account to help you prepare for a future purchase.

Can I combine my vision insurance benefits with your specials?

Unfortunately Eyeland cannot combine insurance and our discounts but our opticians will be happy to figure out the best way for you to save money.

Do you give AAA members a discount?

Yes.  Eyeland Optical gives all members of AAA and their families a 30% discount on any complete pair of eyeglasses.  You may be required to show proof of membership.

Do you offer military families a discount?

Yes.  Eyeland Optical gives all members of our armed forces and their families a 30% discount on any complete pair of eyeglasses.  You may be required to show your military I.D.

What frame designers do you carry?

Eyeland Optical has an extensive collection of designer frames that are being updated and changed frequently.  You can view a partial list of our many designers by visiting our Eyewear Frames page on this website.

Can you fill an unusually high prescription?

Yes.  Our labs have state of the art technology so we can accommodate any prescription, sometimes within an hour. Our opticians will be happy to recommend the best lenses for you.

What promotions or coupons are you currently offering?

Eyeland often has special money saving offers, so please refer to our savings page or call the Eyeland nearest you.

What is the cost difference between clear lenses and Transitions lenses?

The cost between clear lenses and transition lenses may vary depending on lens material and prescriptions. Please call your local Eyeland so we may better assist your needs.

How do I acquire a copy of my receipt for recent purchases?

Just call your local Eyeland Optical store and we will be happy to assist you in obtaining these receipts.

What kind of sport goggles do you carry?

Eyeland is an official distributor of Liberty Sportswear and Wiley X frames. Tough and durable, these frames provide optimum protection for any sport or activity from baseball to hunting.  For more information, contact the Eyeland Optical in your neighborhood.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

What contact lens brands do you carry?

Eyeland carries all major contact lens brands including the latest in hydrogel technology.  If you have a copy of your prescription, you can order your contacts on our website and have them delivered right to your door.  You can access our on-line contact lens store from our home page.  For more information, contact the Eyeland Optical in your neighborhood.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

Can you email or fax me my PD number?

Yes.  Eyeland Optical considers your PD measurement to be a part of your prescription.  Ask one of our opticians before your eye examination begins and they will be happy to discuss your request with one of our private doctors of Optometry.

Do you offer glass lenses?

Yes.  Although, due to the excessive weight and the tendency for glass lenses to shatter when impacted, Eyeland does NOT recommend glass lenses under any circumstance.  Eyeland retains the right to refuse to fit anyone under the age of 18 with glass lenses.  For more information, contact the Eyeland Optical in your neighborhood.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

Do you offer photogrey glass lenses?

Yes.  Photogrey lenses are made from glass, so due to the excessive weight and the tendency for glass lenses to shatter when impacted Eyeland does NOT recommend glass lenses under any circumstance.  Ask one of our opticians about microlite Transition lenses which provide the wearer with all of the benefits of photogrey lenses as well as impact resistance and reduced thickness.  Eyeland retains the right to refuse to fit anyone under the age of 18 with glass lenses.  For more information, contact the Eyeland Optical in your neighborhood.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

I have no vision insurance and I am on a fixed budget.  Can you help me with eyeglasses?

Eyeland Optical is ALWAYS running specials ad we will be happy to help figure out which specials will work for your situation.

Do you carry safety glasses?

Yes.  Eyeland Optical provides OSHA approved safety frames and safety lenses that provide the maximum impact resistance.  For more information, contact the Eyeland Optical in your neighborhood.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

Are you able to buff out or remove scratches from eyeglass lenses?

Unfortunately, trying to “buff” out lenses will only make the problem worst by distorting them. Call your local Eyeland and we may be able to make suggestions.

Do you offer any Senior Citizen discounts?

Yes. Eyeland Optical offers 10% Senior Discount on all materials and services every day of the week.  In addition, Eyeland offers all AARP members a 30% discount on all materials and services.

Do you carry spare parts for eyeglass frames?

Yes. Each Eyeland locations stocks replacement parts to help with a quick fix including temple covers and silicone nose pads.  Call or stop by your local Eyeland Optical location.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

If I purchase my eyeglass from one Eyeland location, can I have them repaired at another?

Most definitely, all of our stores will be happy to assist with any repairs. Each Eyeland locations stocks extra parts to help with a quick fix including temple covers and silicone nose pads.  Call or stop by your local Eyeland Optical location.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

My eyeglasses need repaired, however I did not purchase them at Eyeland.  Can you help me?

Most definitely, all of our stores will be happy to assist with any repairs.  Each Eyeland locations stocks extra parts to help with a quick fix including temple covers and silicone nose pads.  Call or stop by your local Eyeland Optical location.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

Do you accept Humana?

We accept most vision insurance plans.  A comprehensive list can be found on the INSURANCE page of our website.  Or you may contact the Eyeland Optical nearest you and our staff of friendly opticians will be happy to review your vision insurance plan with you.  We will help you maximize your vision insurance coverage and provide discounts on all additional eyeglass purchases.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

Do you accept Aetna?

We accept most vision insurance plans.  A comprehensive list can be found on the INSURANCE page of our website.  Or you may contact the Eyeland Optical nearest you and our staff of friendly opticians will be happy to review your vision insurance plan with you.  We will help you maximize your vision insurance coverage and provide discounts on all additional eyeglass purchases.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

Do you offer discounts for students?

We often have specials that would reduce the cost for students. Please refer to our savings page or contact the Eyeland nearest you.

What is the safest way to clean glasses with an anti-reflective coating?

Follow our eyewear professionals' instructions for the proper eyeglass care. Improper lens care is the leading cause of damage to anti-reflective and other coatings and can shorten the life of the product. Even a scratch-resistant coating can't completely protect your lenses, so always keep your glasses in their case when you are not wearing them. Clean your eyewear with a microfiber cloth made especially for eyeglasses, and with the cleaning solution your eyewear consultant recommends.

Can I reuse lenses in a different frame?

Yes.  Eyeland has a large selection of frames of varying shapes and sizes.  One of our opticians will be happy to search our stock for a frame that is suitable for your existing lenses. Eyeland cannot be held responsible for damage to your existing lenses and reserves the right to refuse to re-frame any existing lenses we deem as high risk of damage. 

Can I use my current frame for my new lenses?

Most definitely, one of our opticians will be happy to carefully inspect your frames for any flaws or pending weak areas in solder points or age drying of plastic frames.  Unfortunately, even with the most careful preparation and handling of your frames, unforeseen problems can arise.  Eyeland cannot be held responsible for damage to your existing frames and reserves the right to refuse any existing frames we deem as high risk of damage. 

Do you offer computer glasses?

Yes.  The human eye has a system of muscles and tissues which allow us to focus on objects at many varying distances.  Over time, this system can fail us with physiological or systemic changes brought about by a misshaping of the eye or age.  Multifocal lenses can provide a great overall answer to any focusing problems you have, but they can also have their limitations.  You may find it more comfortable to have a larger viewing area with the power of the lenses set to a single distance such as your computer screen.  Eyeland offers 50% off all second pairs to make computer glasses both functional and affordable.

Are any of your doctors Ophthalmologists?

Currently Eyeland does not have any Opthalmologist who practice within our facilities, however our private doctors of Optometry will be happy to examine your eyes for any physical abnormalities which require the attention of an Ophthalmologist and can refer you to a doctor in your area.

Can you help me schedule an appointment at the Eyeland closest to me?

For the Eyeland nearest you, use our store locator or call (888) 603-3937.  You may also send us a request on-line and a representative will be happy to return your call during our next hours of business.

What is the telephone number of the Eyeland nearest to me?

For the Eyeland nearest you, use our store locator or call (888) 603-3937

Can you tell me when I had my last eye exam?

Yes.  If your last eye examination was performed by one of Eyeland Optical’s private doctors of Optometry, we will have the date of your last exam on file.  Eyeland strictly adheres to the Pennsylvania Code for medical record retention.  If your examination is older than seven years, the information may no longer be accessible. Please call the Eyeland nearest you or call (888) 603-3937.

Where is the nearest Eyeland Optical Center to me?

For the Eyeland nearest you, use our store locator or call (888) 603-3937.

What is the price range of your frames?

Due to specials, vision insurance and updates to our frame selection, it is not possible to provide you with any exact prices on this website.  Please call or stop by your local Eyeland Optical location.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

How do I change my name or address for your mailing list?

You may contact us on-line via the email prompt on our website or simply call your local Eyeland location.  All stores can be reached by dialing (888)603-3937.

Do you carry nose pads?

Yes. Each Eyeland locations stocks replacement parts to help with a quick fix including temple covers and silicone nose pads.  Call or stop by your local Eyeland Optical location.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

May I order contact lenses online or by mail order?

Yes. Eyeland carries all major contact lens brands including the latest in hydrogel technology.  If you have a copy of your prescription, you can order your contacts on our website and have them delivered right to your door.  You can access our on-line contact lens store from our home page.  You may also request a copy of your current contact lens prescription by contacting your local Eyeland Optical location.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

Do you carry Crizal coated lenses?

Yes.  Crizal lenses provide safer, more comfortable nighttime driving by reducing glare from headlights, taillights and street lights.  In addition, Crizal lenses offer fewer headaches and less eye fatigue caused by reflections from computer screens and daytime lights. Please contact the Eyeland nearest you for specific questions regarding our complete line of Crizal coated lenses.  For the Eyeland nearest you, use our store locator or call (888) 603-3937.

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